At Credits.Education, we're committed to providing a great experience for completing your continuing education courses. If you have any questions or concerns, please don't hesitate to contact us (directors@credits.education). We're here to help! Credits.Education provides continuing education and professional training in compliance with the standards, rules, and regulations of the Association of Social Work Board's ACE, and the American Association Psychologist's CESA, provider approval programs. As such, Credits.Education will comply with all the associated legal and ethical responsibilities of an ACE and CESA provider, which includes training promotion, training content and interactions with training participants. The Continuing Education Director in consultation with the social worker and/or psychology consultants, and other staff members, will monitor course offerings for ACE and CESA credit to ensure compliance. While Credits.Education goes to great lengths to ensure fair treatment for all participants and prevent potential problems, there will be occasional issues that come to the attention of staff that require intervention or action on the part of staff or the continuing education staff and/or consultants. When a grievance arises regarding Credit.Education's continuing education offerings, the individual should notify the Continuing Education Director (directors@credits.education) in writing as soon as possible. Written grievances should include: the individual's name, address, and phone number; the title of the course; and a description of the grievance. The Continuing Education Director, along with the Social Work or Psychology Consultant, will seek to resolve the grievance as soon as possible. If necessary, they will bring the complaint to other appropriate Credits.Education staff for group consideration. The confidentiality of the individual will be protected as much as possible. A written response, including any necessary action to be taken, will be provided to the individual within 30 days of the date the grievance. A grievance may be resolved by making appropriate changes to future trainings, providing a different training course, or in another way that addresses the individual's specific concern. Records of all grievances, including the decision-making process and final written response will be kept confidentially by Credits.Education for a period of three years.

In case of any genuine concern or complaint, please contact our Continuing Education Director and directors@credits.education. If the presenter needs to cancel or reschedule a live webinar or in-person event, we will contact the client by email at least three days in advance and provide them an opportunity to reschedule. Full refunds will be provided to registered course participants if the course is canceled, or if the participant does not opt to attend the rescheduled event.